Expedia is an Internet-based travel website based in the US with localised sites for 22 countries (Australia, Austria, Belgium, Canada, Denmark, France, Germany, India, Ireland, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore, Spain, Sweden, UK, US). It books airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the World Wide Web and telephone travel agents. The site uses multiple global distribution systems like Amadeus or the Sabre reservation systems for flights and for hotels, Worldspan and Pegasystems, along with its own hotel reservation system for contracted, bulk-rate reservations. This last is shared with other Expedia, Inc. sites.
In December 2010, listings for AMR Corporation, parent of American Airlines and American Eagle Airlines, were removed from Expedia‘s site. The decision resulted from a dispute over the degree of access to the site’s customers. AMR reversed its decision in April 2011, allowing tickets to once again be sold through the aggregate site.
Expedia was started by Microsoft and later spun off as a multi-billion dollar company because it was “no longer about software intensive technology” and they were “concerned that they would not do their best at this.”